He wasn’t following the directions on the Lyft app. When he initially pulled up I saw him and I was about 10 feet from the car waving him down and he just turn away and kept going. I had no choice but to wait for him until he was finished doing whatever because I could see he drove off the premises. I called several times to get in contact with him but he kept dropping the call. He accept the ride and it appear I was in the vehicle when I wasn’t for at least 8 mins. I had an issues recently with a driver and cannot get in contact with anyone. Sometimes issues arise basic clicking on choices provided can’t fix. I have a background in customer service and this is where she is lacking. He gets 5 stars from me and is the only reason I would use you guys again. I then had to turn around and order another driver who was probably built one of the best drivers I’ve ever had. I tried calling her but the call would not be accepted by her. I received some sort of notice either from you or from her that she couldn’t wait any longer the flight times were between 140 and 150 I was outside at 1:53 and she drives off? Telling me she can’t wait any longer. I was actually outside when she drove off. So we got in there in plenty of time, got my baggage, and then went outside. I gave my flight number and the times it was expected in and obviously no one checks to make sure they’re on time. I had knee surgery back in July and I’m still recuperating but I can move around without any kind of apparatus. I would suggest that you ask the people that are signing up for your service if they have any sort of permanent disabilities that would hinder them getting to your car in a timely manner, or anything along those lines. If I could give you a little feedback in regards to your company. ![]() Today’s experience however left a lot to be desired the original driver that was to pick me up, was not what I expected. The driver I had on Thursday morning was exceptional she was everything you would want very friendly on time, and very personable. Review of Thursday’s and today’s experience. I think the refund should have been instantaneous. The Lyft app said it would refund me, but it would take 5-7 days, so it remains to be seen if I’ll actually be refunded. I disputed the $5 fee for a missed ride since the driver Vitali never responded to my text messages. ![]() On the pillars, there were red numbers for Lyft on one side and blue on the other side for Uber ride shares. Eventually I found a another worker in the parking garage who told me to go to the second level and near the letter J. I saw a sign indicating that I was in the red garage and snapped a photo of the sign because the elevator only went to level 3. Eventually, an airport shuttle driver told me to go to the parking garage and to ‘follow the yellow cones’. I sent text message to the driver to advise me to where to wait since the folks I asked outside didn’t know where to go either. ![]() The pick up area based on the airport signs led had signs indicating letters of the alphabet. The Austin Airport has signs indicating where to go for ride shares, so I followed those since there was no one at the Information Desk in the baggage area. The Lyft app indicated to go the Main Terminal, Red 4. I traveled for the first time to Austin, TX to visit friends, but due to a death in the family, I needed a Lyft after coordinating a hotel.
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